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Title details for The Nordstrom Way to Customer Service Excellence by Robert Spector - Available

The Nordstrom Way to Customer Service Excellence

by Robert Spector
Patrick D. McCarthy
ebook
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First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. Designed for customer service managers and trainers, as well as business owners, it's an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world's best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.

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Publisher: Wiley Edition: 1

OverDrive Read

  • ISBN: 9780471724209
  • Release date: February 18, 2005

PDF ebook

  • ISBN: 9780471724209
  • File size: 8636 KB
  • Release date: February 18, 2005

Formats

OverDrive Read
PDF ebook

subjects

Business Nonfiction

Languages

English

First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. Designed for customer service managers and trainers, as well as business owners, it's an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world's best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.

Expand title description text
Business Nonfiction